How a Concierge Medical Clinic in Surrey Transformed Its Patient Experience — in 3 Weeks
Midas Safety, a global leader in industrial safety products, has a large Canadian retail and distribution footprint. During seasonal spikes, every second counts — especially on the frontlines of POS systems.
On Black Friday weekend, three terminals across different stores froze mid-transaction. The issue? An expired security certificate.
What started as a “minor tech issue” became a major loss. Staff had to switch to manual receipts. Customers got frustrated. $30K in lost sales — gone in 5 hours.
That Monday, they came to us — not just to fix the issue, but to prevent it from ever happening again.
RetailShield gave HQ a single dashboard for all store activity — health checks, terminal status, compliance logs, you name it.
With round-the-clock response, every outage is now resolved in minutes — not hours.
RetailShield keeps your registers online, your systems compliant, and your IT team hands-free. One dashboard. One service. All your stores — covered, remotely, 24/7.
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