How a Concierge Medical Clinic in Surrey Transformed Its Patient Experience — in 3 Weeks
Reception was overwhelmed. Bookings happened by phone only. Sometimes staff were updating spreadsheets late at night. Patients didn’t always get reminders, and the team had no central system to track records, follow-ups, or engagement.
The tipping point? A Friday morning in-clinic system crash.
Double-booked appointments. A missed wellness exam. One patient showed up 30 minutes late, another wasn’t recorded at all.
That Monday, the clinic called us. They weren’t asking for “IT support.” They needed a partner who understood healthcare, privacy, and the patient experience.
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