Effective Date: April 15, 2025
At AI-Vigil, your privacy isn’t just a policy — it’s a principle. We’re committed to protecting the personal information of every client and user who interacts with our platform. This Privacy Policy explains what information we collect, how we use it, your rights, and how you can get in touch with us about your data.
We may collect and process the following information when you use our services or visit our website:
● Personal Details: Name, email address, phone number, job title, and business name
● Account Information: Login credentials, authentication tokens, and settings preferences
● Usage Data: How you interact with our services, pages visited, time spent, navigation paths
● Device Information: IP address, browser type, operating system, and mobile device identifiers
● Support Requests: Any details you share when contacting us for technical or service support
● Marketing Preferences: Your choices regarding promotional emails and outreach
We only collect information necessary for the delivery and improvement of our managed services and platform offerings.
We use the information we collect to:
● Deliver and maintain our IT services, cybersecurity tools, and AI-driven support
● Improve user experience and tailor services based on usage patterns
● Respond to inquiries and provide technical assistance
|● Communicate important updates or service-related messages
● Send occasional marketing content (if you’ve opted in — and only then)
● Comply with legal obligations or resolve disputes
AI-Vigil does not sell your data. We only share your information under the following conditions:
● Service Providers: Trusted partners who help us deliver parts of our service (e.g., cloud hosting, CRM tools) under strict confidentiality agreements
● Legal Requirements: When required to comply with applicable laws, regulations, or court orders
● Business Transfers: In case of a merger, acquisition, or reorganization — but you’ll be notified beforehand
● Consent-Based Sharing: If you’ve given us explicit permission
We use cookies and similar tracking technologies to:
● Enhance your browsing experience
● Understand how visitors navigate our site
● Remember your preferences for future sessions
You can control cookie settings through your browser and choose to disable non-essential cookies.
We retain your information only as long as necessary:
● Active Clients: We retain user data for the duration of your service agreement and a reasonable period thereafter
● Inactive Users: If you do not use our services, your data will be deleted or anonymized after 12 months of inactivity
● Legal & Compliance: Some data may be retained longer if required by law or contractual obligations
Depending on your region, you may have the right to:
● Access the personal data we hold about you
● Request correction of inaccurate information
● Ask us to delete your information (“right to be forgotten”)
● Object to how we use your data for marketing or analytics
● Withdraw consent at any time, where processing is based on consent
● File a complaint with your local data protection authority
To exercise any of the above rights, please contact us directly (see Section 11).
We take your data seriously. Our platform and systems are protected with:
● End-to-end encryption
● Access control policies
● Regular security audits and penetration testing
● Role-based data access for internal staff
While no system is 100% immune, we take every reasonable step to safeguard your information.
Our website and platforms may include links to third-party sites or services. Once you leave our site, we are not responsible for the privacy practices or content of those third parties. We recommend reviewing their privacy policies independently.
AI-Vigil’s services are intended for business and professional use only. We do not knowingly collect personal information from individuals under the age of 16. If we learn that we’ve unintentionally collected such information, we will delete it promptly.
We may update this Privacy Policy from time to time. If we make material changes, we’ll post the updated version here with a new “Last Updated” date. In some cases, we may also notify you via email or other direct means.
We recommend reviewing this page periodically to stay informed of how we’re protecting your data.
Have questions about this Privacy Policy or how your data is handled? Reach out — we’re happy to help.
Email: hello@aivigilmsp.com
Phone: 202-998-7982
We never send you spam, we give you a great chance. You can unsubscribe anytime
